Customer Service
We’re here to help! Whether you have a question about a product, need assistance with an order, or just want to say hello, we’d love to hear from you.
Email: [email protected]
Phone: +1-866-902-1602 (Toll-Free)
Office Hours: Sunday - Thursday, 9:00 AM – 5:00 PM (EST)
Shipping & Delivery
Each item is custom-made just for you and ships within 2-6 business days after your order is placed. We’ll notify you if there are any delays within 2 business days of your order.
Privacy & Security
Your privacy is important to us - we never sell your information or send unwanted emails.
You can unsubscribe from our emails anytime with the link provided in each message.
Our website is HTTPS-encrypted and meets all U.S. payment security standards.
Returns & Refunds
For details on returns and replacements, please visit our Returns and Refunds Policy page.
Ordering & Processing
Once your order is placed, it will be custom-made and shipped within 2-6 business days. If there are any unexpected delays, we’ll notify you within 2 business days.
Payments, Pricing & Promotions
Our prices are already discounted, so you get great value every day. We occasionally offer sales and promotions - subscribe to our newsletter to stay updated!
Viewing & Updating Your Order
Sign in to your MyCross account anytime to track your order and view shipping details.
Updating Your Information
Need to update your shipping address after placing an order? Act fast! Contact us via email or phone ASAP before your order ships. You can also update your account details by signing in.
Contact Us
Customer Service: [email protected]
Phone
Toll-Free: +1-866-902-1602
Office Hours: Sunday – Thursday, 9:00 AM – 5:00 PM (EST)
Our Address
IL GLOBAL INC
3 Germay Dr Ste 5 PMB 23545 Wilmington, DE 19804, USA