Returns and Refunds Policy

At MyCross.com, we are committed to ensuring your satisfaction with every purchase. Below you’ll find our updated return and refund guidelines for a seamless experience.

1. Damaged or Defective Items

If your item arrives damaged or defective, please notify us within 7 days of delivery by contacting our Customer Service team here. Include clear photographs of the damaged product. We will cover your return shipping costs and, based on your preference, either issue a full refund or send a replacement.

2. Change of Mind

If you’ve changed your mind, we gladly accept returns or exchanges of unused items within 30 days of receipt, provided they meet the following conditions:

Items must be in perfect condition, with all original packaging, tags, and accessories intact.
Customers are responsible for return shipping costs and any additional fees. We recommend using a trackable shipping service for your return to ensure it reaches us safely.

To initiate a return, please contact our Customer Service team here. Our team will guide you through the process.

Important: All returns must be sent to one of our designated return facilities to be eligible for a refund or exchange. Please choose the appropriate return address based on your location:

USA

OUTPOST SVC LLC
Attn: Amine Amerouni / MYCROSS
3340A Greens Road, Suite 700
Houston, TX 77032
United States
Tel: (281) 469-0487

Europe

RedRock Pfandhaus
Attn: Jackie Koka / MYCROSS
Kaiser Josef Platz 22
4600 Wels
Austria
Tel: +43 664 2626298

3. Items Excluded from Returns

Personalized items, such as name necklaces or engraved rings, are non-returnable.

Additional Notes

Refunds will be processed once the returned item has been inspected and approved by our team.
We recommend using a trackable shipping service for your return to ensure it reaches us safely.

If you have any questions about our return policy, please don’t hesitate to reach out to us here.